Shipping policy
Last updated: October 2, 2025
Overview
At HeavenlyNova, every piece is made to order — created individually once your order is placed. This allows us to maintain quality, reduce waste, and deliver products with intention.
Processing Time
All orders go through a production phase before shipping.
Production time: 1–3 business days
Most orders are produced within 24–48 hours
Orders with multiple items may require additional processing time.
Shipping
We currently offer one standard shipping method for a clean and consistent experience.
🇺🇸 United States
Estimated delivery: 3–7 business days
🇨🇦 Canada
Estimated delivery: 5–10 business days
Total Delivery Time
Estimated total delivery time (production + shipping):
USA: 4–10 business days
Canada: 6–13 business days
Tracking
Tracking is provided once your order has shipped
Please allow up to 48 hours for tracking updates
Shipping Origin
Orders are fulfilled and shipped from United States production facilities, ensuring fast delivery across North America.
Delays
While most orders are processed quickly, delays may occur due to:
high demand periods
shipping carrier issues
weather or external factors
HeavenlyNova is not responsible for carrier delays, but we will always assist you if any issue arises.
Incorrect Address
Please ensure your shipping information is accurate.
We are not responsible for orders shipped to incorrect addresses provided at checkout. If an order is returned, additional shipping fees may apply.
Lost or Damaged Packages
If your order is lost or arrives damaged, contact us at:
We will work to resolve the issue as quickly as possible.
Contact
For any shipping-related questions: